Manage Your Data Center Assets with Tangible Results
Manage Your Data Center Assets with Tangible Results
| Contact Us | Blog | News | Site Map |
| From Crisis to Efficiency: How a Canadian Bank Revolutionized Battery Management with Keyitec | ||||||||||||||||||||
|
For financial institutions, uninterrupted operations are critical to success. Every transaction, from ATM withdrawals to online banking, depends on the seamless operation of data centers. When the backbone of these systems—UPS batteries—fails unpredictably, the consequences can ripple across operations, reputation, and customer trust. This was the reality for Mark Stevens, a seasoned Facility Manager at a major Canadian bank. Known for his methodical approach and dedication to maintaining smooth operations across the bank's multiple data centers, Mark faced an unprecedented challenge that would redefine his team's approach to battery management.  Despite his best efforts, a single oversight led to a costly outage. Let's explore how Mark and his team resolved the dire situation and unlocked a new level of efficiency by adopting advanced battery monitoring solutions. A Methodical Manager Struggling in a Challenging Environment Mark had overseen the bank's quarterly UPS battery checks for over a decade. While this system worked for years, it faltered as when the bank expanded its network across 30 locations. Managing battery health became a logistical nightmare. With 150 batteries of different batches (or models) across multiple locations, it became increasingly difficult for Mark and his team to monitor battery conditions daily. With 150 batteries of different batches (or models) locations, it increasingly difficult for Mark and his team to condition daily. They struggled to identify which batteries needed replacement, especially when unpredictable degradation occurred. Mark noticed his team was overwhelmed, juggling inspections and reacting to sudden failures that were affecting data center uptime. While preventive measures like quarterly checks failed to track the voltage and temperature fluctuations and other discrepancies in the batteries, the replacement costs were escalating simultaneously. It also resulted in putting a financial strain on the bank's budget well. A Fallout with Major Consequences: ATM Failures and Customer Disruption The reliance on manual battery processes made Mark and his team frequently often led to near—miss situations, putting them under pressure as any failure posed a significant threat to operational uptime and revenue. The reliance on manual battery processes made Mark and his team near-miss situations, putting them under pressure as any failure threat operational uptime and revenue. During a routine review, a critical UPS battery was flagged as "at risk." However, with limited time and resources, Mark decided to defer action, prioritizing a cooling system malfunction and a network outage that impacted online banking. He assumed the battery issue could wait a few days. By the time Mark's team addressed the flagged battery, it had degraded further. Without a centralized monitoring system, the team could barely identify it on time. Weeks later, the bad battery, weakened by low voltage and hardened from prolonged degradation, failed completely. This triggered a partial outage at a key metropolitan data center during a busy weekday afternoon. The data center, responsible for managing ATM operations, struggled to maintain power to critical systems. As a result, ATMs across the city went offline, causing widespread disruption. Customers faced long waits to access cash, and transactions were delayed or failed entirely. Social media quickly buzzed with complaints, amplifying the inconvenience and damaging the bank's reputation. The outage and its fallout weighed heavily on him, as he knew the responsibility for the bank's losses rested entirely on his shoulders. He felt the pressure of being answerable to senior managers, knowing this incident could affect his job. Turning to real-time battery monitoring The next day, Mark faced a pivotal moment after a tense meeting with the leadership team. Either he had to find a solution to prevent future failures, or his job might be on the line.  Faced with mounting pressure, Mark revisited the deferred battery issue, knowing he couldn't afford another mistake. Determined to address the root cause, he began analyzing past incidents and exploring best practices, which led him to discover that managing batteries with mixed lifespans required a real—time, centralized approach. Determined to address the root cause, he began analyzing past incidents and exploring best practices, which led him to discover that managing batteries with mixed lifespans required a real—time, centralized approach. Mark's research led him to Keyitec, which offered an advanced battery management solution. Keyitec's real—time battery monitoring and predictive insights system simplified oversight, enabling Mark's team to manage all 150 UPS systems from one location. Keyitec system helped the bank by offering:
The implementation was swift, and within days, Keyitec's solution was up and running. For Mark, the real—time alerts, detailed reports, and automated recommendations were game—changers as managing centers at multiple locations became absolutely seamless. Building Confidence with Keyitec's Batter Management Technology With Keyitec's technology in place, Mark's confidence in the bank's infrastructure grew. The banking operations are now more streamlined with the elimination of manual errors of quarterly checks. Automated voltage regulation extended battery lifespans, reducing costs and ensuring uninterrupted service for customers. The operational overhead previously spent on passive battery management solutions was redirected to other critical initiatives, enabling Mark's team to focus on innovation. The bank saw significant improvements in service reliability, fewer outages, and higher customer satisfaction. The operational overhead previously spent on passive battery management solutions was redirected to other critical initiatives, enabling Mark's team to focus on innovation. Keyitec's battery management solution armed Mark's team with:
By partnering with Keyitec, the bank not only solved its battery management challenges but also set a new standard for operational efficiency and reliability. It empowered Mark and his team to transform from a reactive approach to a proactive one, ensuring the bank could continue to serve its customers seamlessly while building a stronger foundation for future growth. Are you ready to transform your battery management strategy like Mark? Powered by MarketEngine from StartupWind
| ||||||||||||||||||||